Prenatal Screening Information Line
Overview
The Prenatal Screening Ontario Information Line is a free, province-wide service. It connects pregnant individuals, families, and healthcare providers with certified genetic counsellors, screening specialists, and a sonography clinical content specialist who can answer questions about prenatal screening.
- The service is available Monday to Friday, 9:00 AM to 3:00 PM EST, and can be reached by calling 1-833-351-6490 or emailing PSO@bornontario.ca.
- Printable point-of-care tools are available and serve as useful guides for pregnant individuals and healthcare providers.
- Virtual or in-person educational sessions are available upon request to inform healthcare providers and diagnostic imaging professionals about prenatal screening in Ontario.
Why This Matters
Prenatal screening can be complex and emotional.
Having access to clear, compassionate, and accurate information helps pregnant individuals make informed decisions that align with their values and circumstances. The PSO Information Line supports equitable access to prenatal screening knowledge across Ontario.
Impact and Benefits
For Patients
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Accessible Support: Direct access to knowledgeable professionals
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Clarity and Confidence: Help understanding screening options, results, and next steps
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Inclusive Resources: Materials available in multiple languages
For Providers
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Clinical Backup: A trusted resource for navigating prenatal screening
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Educational Tools: Access to webinars, ordering guides, and decision-making supports
For Healthcare
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Expanding Access: Helps broaden reach to consistent, high-quality information across Ontario.
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Service Improvement: Insights from usage and query trends inform ongoing enhancements to the prenatal screening system.
Eligibility and Access
The PSO Information Line is available to:
- Pregnant individuals and families in Ontario
- Healthcare providers
- General public
Call 1-833-351-6490 or email PSO@bornontario.ca
Note: PSO provides general information; all information should be reviewed with a healthcare provider. PSO does not have access to screening results nor the ability to process report amendments; ordering providers should contact the screening laboratory directly for these requests.
Contact Us
Prenatal Screening Ontario
CHEO Research Institute
Centre for Practice-Changing Research Building
401 Smyth Road
Ottawa, ON K1H 8L1
Information line
Phone: 613-737-2281
Toll-Free: 1-833-351-6490
Monday to Friday, 9:00 AM to 3:00 PM EST
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